The whole team can reply
Conversations sit in the shared inbox, assigned to the right person, instead of on a single handset.
Product / WhatsApp CRM
WhatsApp, run like a proper business channel.
Your clients already message you on WhatsApp. Kesslan puts those conversations in front of the whole team, attached to the client record, with follow-ups that never slip.
Setup, data migration and training included on every plan.
Why firms move WhatsApp into a CRM.
WhatsApp on one person's phone is fast, until that person is on holiday. In Kesslan it becomes a shared, searchable channel.
A record of what was said
Every message is saved against the client, alongside emails, calls and notes, so the history is never lost.
Follow-ups that send themselves
Chase a quote, a viewing or a missing document by WhatsApp on a schedule, stopping the moment the client answers.
Templates for common answers
Opening hours, directions, document checklists and next steps, sent in a tap with the client's details filled in.
Kess drafts the reply
Kess reads the message and suggests a reply, so even busy days get quick, consistent answers.
See what it's worth
Reporting shows how many enquiries arrive by WhatsApp and how much work they turn into.
Questions, answered
Do we need WhatsApp Business?
Yes. Kesslan connects to a WhatsApp Business account. If you only use the personal app today, we'll help you move across during setup.
Can we keep our current number?
In most cases, yes. We'll check your number on the setup call and talk you through the options.
Can WhatsApp messages start a deal automatically?
Yes. A new enquiry can open a deal at the right stage, so follow-ups begin straight away.
Keep exploring
Shared inboxBring email, WhatsApp, Instagram, Facebook and website enquiries into one shared inbox. Assign, reply and track every conversation against the right contact.AutomationsAutomate the follow-ups, reminders and hand-offs that eat your team's day. Kesslan's automations are set up for you and stop the moment a client replies.Kess AIKess is the AI assistant built into Kesslan. It drafts replies, summarises long threads, chases follow-ups and answers questions about your clients and deals.Integrations82 tools Kesslan connects with, from Gmail to Xero.
Try Kesslan free for 14 days.
Answer a few questions and Kess sets up a workspace shaped to your firm in under a minute. Nothing is charged for 14 days.